The Baylor Heating and Air team hold ourselves to pretty high standards. We insist our team has the ultimate knowledge and experience to tackle any HVAC job, and to do this, we require N.A.T.E. certifications for all of our techs. However, a lot of people don’t know what this is. Let’s talk about it in this blog post, discussing why we think it’s important for our crew to have.
North American Technician Excellence (N.A.T.E.)
To have a North American Technician Excellence (N.A.T.E.) certification, a technician is required to spend a minimum of five years in training. This involves studying through the certification program and subsequent testing to prove competency. This certification is truly a way to weed out the boys from the men, ensuring that the technicians who receive the certification contain the right knowledge to work successfully at homes and businesses every single day.
Why It Matters
This distinguishing quality matters for us here at Baylor Heating and Air. We never want to send some Average Joe out to a customer’s home who has no clue what they’re doing. We demand that our technicians live up to that certification of excellence. If they don’t feel invested enough to be certified, we don’t invest in them. We only want the best for our customers, and this certification shows this.
You could say this matters so much to us because we like to do a good job every single time. However, it also means a lot to us because we want satisfied customers as well. When a client is happy, they spread the news to neighbors and friends. And we want to be that HVAC company that you, your neighbors, and your friends call.